Naming Schemes & Placeholders

Naming schemes determine how ticket channels are named. You can use placeholders for dynamic names:

• %id% - Ticket ID number (e.g., "ticket-123")
• %user% - Username (e.g., "ticket-john")
• %user_id% - User's Discord ID (e.g., "ticket-123456789")

Example naming schemes:

• "ticket-%id%" creates: ticket-1, ticket-2, ticket-3...
• "support-%user%" creates: support-john, support-jane...
• "%user%-ticket-%id%" creates: john-ticket-1, jane-ticket-2...

In welcome messages, you can use these placeholders:

• %user% - Username
• %user_mention% - Mentions the user
• %user_id% - User's Discord ID
• %ticket_id% - Ticket number
• %tkt_count% - Total tickets in the server
• %avg_response_time% - Average response time for this panel
• %avg_response_time_server% - Average response time across all panels
• %datetime% - Current date and time