Premium

Everything in the ticketing core is free with no limits: panels, forms, staff teams, claims, transcripts, tags, and auto-close. Premium is an optional upgrade billed through Stripe at one flat monthly price per server (see the pricing page), and adds the professional tier described below, including the REST API. You can activate it from the Premium page in your server dashboard and cancel anytime from the Stripe billing portal.

• REST API - Scoped tokens for the full ticket lifecycle, transcript search, and full transcript export
• AI Ticket Summarization - Summarize tickets from the dashboard, the ticket buttons, or /summarize
• Deep Search on Transcripts - Search archived tickets by message content, participants, user groups, date ranges, and channel ID, from the dashboard or the API
• Analytics & Staff Drilldowns - Ticket volume, response and resolution times, ratings, and per-staff performance
• Auto Tag Replies - Keyword or regex triggers that post saved tags automatically in tickets
• Discord Bot Whitelabel - Run TicketsX under your own bot application
• Custom Transcript Domain - Serve transcript links from your own domain with managed SSL
• GDPR & CCPA Tools - Export or erase requester data, with every action logged