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3.6

Editing & Managing Panels

You can edit panels after creating them:

  • Go to the Ticket Panels page.
  • Click Edit on the panel you want to change.
  • Open any step, make your changes and check the live preview.
  • Click Save Changes. The posted panel message updates right away.
  • Use Resend to post a fresh copy if the original message was deleted.

Changes to panel settings apply to new tickets only. Existing tickets are not affected.

To delete a panel, click the "Delete Panel" button. This removes the panel configuration but does not delete existing tickets.