Viewing Transcripts

There are two ways to view transcripts:

• From the dashboard - Go to the Transcripts page to see all closed tickets.
• From the archive channel - If configured, transcript links are posted when tickets close.

Transcripts show:

• All messages in chronological order
• Usernames, avatars, and timestamps
• Embeds and attachments
• When the ticket was opened and closed
• Who closed it and why
• User rating (if feedback is enabled)