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8.3

Searching Transcripts

The Transcripts page includes free filters that work on every server:

  • Search by ticket ID
  • Search by the username of whoever opened the ticket
  • Filter by ticket type (panel)

Premium servers additionally get Deep Search on Transcripts, which searches inside the archived tickets themselves:

  • Message content - Find tickets where specific things were said, optionally limited to a specific user ("said by")
  • Participants - Find tickets where specific users messaged, or where a whole group of users all messaged together
  • Date ranges - Filter by when tickets were opened and/or closed
  • Channel ID - Look a ticket up by the Discord channel or thread it lived in
  • Rating - Only show tickets at or above a minimum feedback rating

See the Premium section for details on how deep search works and what data it indexes.