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General Settings
User Ticket Limit
Set the maximum number of open tickets a user can have at once. Set to 0 for unlimited tickets.
Example: If set to 2, users can only create 2 tickets. They must close one before opening another.
Allow User Ticket Close
When enabled, users can close their own tickets using the close button or /close command. When disabled, only staff can close tickets.
This is useful for preventing users from accidentally closing important tickets.
Enable User Feedback
When enabled, users are asked to rate their support experience (1-5 stars) after a ticket is closed. Ratings are saved in transcripts.
Ticket Close Confirmation
When enabled, users must confirm before closing a ticket. This prevents accidental closes.