Auto-Close Settings

Auto Close Enabled

Enable automatic closing of inactive tickets. This helps keep your ticket channels organized.

Close on User Leave

When enabled, tickets are automatically closed when the ticket creator leaves the server.

Close on User Leave Delay

Time to wait (in seconds) before closing a ticket after the user leaves. This gives them time to rejoin if they left accidentally.

Example: Set to 3600 (1 hour) to close tickets 1 hour after the user leaves.

Since Last Message Delay

Automatically close tickets after this many seconds of inactivity (no messages).

Example: Set to 86400 (24 hours) to close tickets that have been inactive for a day.

Ignore Auto Close

This one lives on the panel rather than here. Turn it on from a panel’s settings and tickets opened from that panel are left alone by both auto-close rules, even while auto close is enabled for the server. Useful for panels like applications or reports where a quiet ticket is normal.