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Get a Transcript
/<guild_id>/api/transcripts/<ticket_id>Fetch a closed ticket’s entire transcript by ticket ID: the full metadata (author, panel, rating, close reason, claimers, timestamps), every message in chronological order, and per-participant message stats. Find the ticket first with **Search Transcripts**, or fetch the rendered archive with **Get Transcript HTML**. Requires the `view_transcripts` permission (off by default).
Query Parameters
| Name | Type | Required | Description |
|---|---|---|---|
| limit | number | optional | Messages per page, 1–1000 (default 500). |
| offset | number | optional | Number of messages to skip for pagination (default 0). |
The messages and participants content comes from the transcript index, which is built while your server has Premium and backfilled across your existing archive when you first upgrade. A ticket that closed before the upgrade (or while a backfill is still running) comes back with indexed: false and an empty messages array — fetch Get Transcript HTML or transcript.TranscriptUrl for those. Use the pagination object to page through long tickets.
curl -X GET \
-H "Authorization: Bearer <API_TOKEN>" \
"https://api.ticketsx.xyz/<guild_id>/api/transcripts/<ticket_id>?limit=500"{
"transcript": {
"TicketId": 42,
"PanelId": 1,
"PanelName": "Support",
"AuthorId": "123456789",
"AuthorUsername": "jane",
"Rating": 5,
"CloseReason": "Resolved",
"CreatedAt": 1732200000,
"ClosedAt": 1732210000,
"ClosedBy": "987654321",
"ClaimedIds": ["987654321"],
"TranscriptUrl": "https://tickets.example.com/<guild_id>/transcripts/42"
},
"indexed": true,
"messages": [
{ "MessageId": "111", "AuthorId": "123456789", "AuthorUsername": "jane", "IsBot": false, "Content": "My login is broken", "CreatedAt": 1732200050 },
{ "MessageId": "112", "AuthorId": "987654321", "AuthorUsername": "staff", "IsBot": false, "Content": "Looking into it now!", "CreatedAt": 1732200110 }
],
"participants": [
{ "UserId": "123456789", "Username": "jane", "IsBot": false, "MessageCount": 12, "FirstMessageAt": 1732200050, "LastMessageAt": 1732209900 }
],
"pagination": { "total": 2, "limit": 500, "offset": 0, "returned": 2 }
}