Utility Commands

/tag

Send a predefined response in the current channel. Tags are configured in the dashboard.

• tag (required) - The tag to send (autocomplete available)

Use cases: Common responses, FAQs, server rules, troubleshooting steps.

Create Ticket (right-click menu)

Right-click any message, then choose Apps > Create Ticket to open a ticket from that message. Useful for turning a question in a public channel into a proper ticket. The original message is linked inside the new ticket.

/summarize

Generate an AI summary of the current ticket: the core issue, key points, next actions, and open risks. Available on Premium servers, using the built-in AI credit or your own provider key.

/switchpanel

Change the panel type for an existing ticket. This updates which staff teams can access it.

/jumptotop

Sends a link to jump to the top of the ticket channel. Useful for long tickets.

/help

Display help information about the bot and available commands.

/about

Show information about the bot, including version and statistics.

/invite

Get the bot invite link to add TicketsX to another server.