Feature Questions

Can tickets be private?

Yes, tickets are private by default. Only the ticket creator, assigned staff teams, and administrators can see them.

Can I have tickets in DMs?

No, TicketsX only supports tickets in server channels. This ensures proper staff access and transcript generation.

Can I export transcripts?

Transcripts are stored as HTML files that can be viewed in any browser. You can save them locally for your records.

Can tickets be reopened?

No, once a ticket is closed, it cannot be reopened. Users need to create a new ticket if they need further assistance.