Creating Tags

To create a tag:

• Navigate to the "Tags" page in the dashboard.
• Click "Create Tag".
• Enter a tag name (this is what staff type in the /tag command).
• Enter the tag content (the message that will be sent).
• Click "Save".

Example tags:

• Name: "welcome" - Content: "Welcome to our support team! How can we help you today?"
• Name: "closing" - Content: "This ticket is being closed. If you need further assistance, please open a new ticket."
• Name: "verify" - Content: "Please verify your account by following these steps: [verification link]"