Creating a Chat Widget

Open Live Chat in the dashboard sidebar and select New Widget.

• Give the widget a name. Only your staff ever see it.
• Pick a mode: a Discord ticket per chat, or the dashboard inbox only.
• In ticket mode, pick the panel the chat tickets should use.
• List the domains allowed to load the widget.
• Set the accent colour, position and greeting, then save.

Modes

• Open a Discord ticket: every chat creates a real ticket in the panel's category, with the panel's support teams and naming scheme. Claiming, tags, closing and transcripts all work as usual.
• Dashboard inbox only: the chat never touches Discord. Staff read and answer it on the Live Chat page.