Every ticketing feature ships free
The core is free. The pro tier is $5.
Panels, forms, teams, and transcripts cost nothing and never will. Premium is one flat price for the professional extras: website live chat, the full REST API, AI summaries, deep transcript search, analytics, auto tag replies, whitelabel, your own transcript domain, and GDPR/CCPA tooling.
- Unlimited staff seats and tickets
- The free ticketing core stays unlimited, with or without Premium
One flat price per server. No per-seat charges and no usage-based surprises.
What Premium unlocks
- Live chat for your website
- Full REST API with scoped tokens and transcript export
- AI summaries with included credit, or bring your own key
- Deep search inside every transcript
- Analytics and per-staff drilldowns
- Whitelabel bot and custom transcript domain
- GDPR/CCPA export and erase tools
$5 flat
Per server, per month
Included
AI credit every billing period
Anytime
Cancel via the Stripe portal
Everything in Premium
The professional tier
Built for teams that want speed, insight, and their own brand on everything, for less than most bots charge for the basics.
REST API
Guild-scoped tokens for the whole ticket lifecycle, plus search across every archived ticket and full transcript export as JSON or HTML. Permission-scoped, rate limited, and audit-logged.
Ticket Summarisation
One click turns a long ticket into a clean brief. AI credit is included with your subscription, or plug in your own OpenAI, Anthropic, or Gemini key.
Discord Bot Whitelabel
Your community sees your bot, your name, your avatar. Paste a token and TicketsX hosts and runs it for you.
Deep Search on Transcripts
Search inside every archived ticket: full message text, who said it, groups of users who messaged together, date ranges, and even Discord channel IDs.
Analytics & Staff Drilldowns
Ticket volume, response and resolution times, ratings, and per-staff performance breakdowns.
Auto Tag Replies
Keyword or regex triggers that answer common questions instantly with your saved tags.
Custom Transcript Domain
Serve transcript links from your own domain with managed SSL. Point a CNAME and verify from the dashboard.
GDPR & CCPA Tools
Export or erase requester data straight from the dashboard, with every action logged.
Website Live Chat
Put a chat button on your website. Each chat can open a real Discord ticket or stay in the dashboard inbox, whichever fits your team.