One support desk for Discord and your website.
Panels, forms, staff teams, claims, and encrypted transcripts, free with no caps or per-seat pricing. Staff answer in Discord or from the dashboard, and Premium adds live chat for your website.
- #0142verify-priyaClaimedGeneral Support · 6 mins
- #0141billing-jonahWaitingBilling · 14 mins
- #0139appeal-sofiaClaimedAppeals · 31 mins
- #0137partner-lenaClaimedPartnerships · 1 hr
- #0136bug-ariWaitingGeneral Support · 2 hrs
- #0134report-theoClaimedAppeals · 3 hrs
#0142verify-priya
General Support · Opened by priya
I joined an hour ago and still can't see the verify channel.
Your Member role didn't apply. Fixed it, try refreshing now.
Works, thank you!
You claimed #0143
Billing · refund-mira
80,351 people supported across 100 communities
$0 core
Unlimited tickets, panels, and seats
Flat-price Premium
One price per server, cancel anytime
Live status
Real shard and latency data
Support in Discord, on your website, or both
Members open tickets in Discord and visitors chat from your website. Staff answer in Discord or from the dashboard, whichever suits them, and every reply reaches the person who asked.
In DiscordA member asks for help
Need a hand?
Open a ticket and the team will reply here.
Lofi Lounge
We usually reply in a few minutes.
In your dashboardStaff pick it up
- #0143refund-miraClaimedLooking at it now, give me two minutes.Send
- #0142verify-priyaClaimed
- #0141billing-jonahWaiting
- #0139appeal-sofiaClaimed
- #0137partner-lenaClaimed
Core features, free for every server
Everything included at $0
No usage caps and no per-seat fees. Run the full ticketing stack free, and upgrade only if you want the professional extras.
Panels
Buttons, dropdowns, and forms per topic, routed to the right staff team.
Transcripts
Every closed ticket is saved as a full HTML transcript, encrypted at rest and searchable from the dashboard, with premium deep search across messages and participants.
Forms
Capture required context before a ticket opens to cut back-and-forth.
User Feedback
Ask for a 1 to 5 star rating when a ticket closes. Ratings are saved with each transcript.
Claiming
Claim, transfer, and hand off tickets so everyone knows who owns what.
Support Teams
Role-based teams per panel with granular permissions for viewing, managing, and closing tickets.
Live chat, the API, and AI on demand
Flip on Premium to add live chat to your website. Each chat can open a Discord ticket or stay in the dashboard inbox. You also get the full REST API with scoped tokens, search across every archived ticket, and full transcript export. Add AI summaries with credit included or bring your own key, plus auto tag replies, analytics, and a whitelabel mode that runs everything under your own bot's name and avatar.
See Premium details- Website live chat
- REST API
- AI summaries
- Auto tag replies
- Whitelabel bot
Why teams start here
TicketsX vs the usual ticket bot
Pricing
TicketsXThe whole ticketing core is free, forever. Premium is one simple flat price per server.
Typical ticket botsCore features and volume typically sit behind paywalls.
Whitelabel
TicketsXYour own bot name and avatar, hosted by us.
Typical ticket botsUsually a separate, pricier tier.
AI summaries
TicketsXBuilt in, with included credit or bring your own key.
Typical ticket botsRarely offered at any price.
API access
TicketsXFull REST API with scoped tokens, transcript search, and HTML export, included in the $5 Premium tier.
Typical ticket botsUsually reserved for enterprise plans at many times the price.
Take your first ticket today
Invite TicketsX, build your first panel, and start taking tickets. Answer in Discord or from the dashboard, stay free forever, and turn on Premium when you want live chat on your website.