TicketsX logoTicketsX

Documentation

Learn TicketsX faster

Setup guides, the full command reference, Premium features, and the REST API in one place.

CommandsStatusView pricing

2

Staff Teams

Staff Teams are groups of roles that have permission to manage tickets in your server. Creating teams allows you to organise your support staff and control who can access and manage tickets.

Understanding Staff Teams

Staff teams serve several purposes:

  • Grant ticket management permissions to specific roles
  • Assign teams to specific ticket panels
  • Control who can see and respond to tickets
  • Organise your support staff into departments or specialisations