Update a Panel

PATCH/<guild_id>/api/panels/<panel_id>

Change a panel’s setup: name, embed message, colour, button styling, and whether it ignores auto close. The live panel message in Discord is refreshed automatically. Requires the `manage_panels` permission (off by default).

Request Body (all fields optional; send only what you want to change)

Name	Type	Required	Description
panel_title	string\|null	optional	Embed title (max 256 chars). Send `null` to clear.
panel_description	string\|null	optional	Embed description (max 4096 chars). Send `null` to clear.
panel_content	string\|null	optional	Plain-text content above the embed (max 2000 chars). Send `null` to clear.
panel_footer	string\|null	optional	Embed footer text (max 2048 chars). Send `null` to clear.
panel_color	string\|null	optional	Embed colour as a hex string, e.g. `#5865F2`. Send `null` to clear.
panel_image_url	string\|null	optional	Embed image as an http(s) URL. Send `null` to clear.
panel_thumbnail_url	string\|null	optional	Embed thumbnail as an http(s) URL. Send `null` to clear.
panel_name	string	optional	Panel name used for ticket naming (max 100 chars). Single panels only.
button_text	string\|null	optional	Button label (max 80 chars). Single panels only.
button_color	string	optional	Button style: `primary`, `secondary`, `success`, or `danger`. Single panels only.
button_emoji	string\|null	optional	Button emoji (unicode or custom emoji ID). Single panels only.
disabled	boolean	optional	Disable or re-enable the panel. Single panels only.
bypass_auto_close	boolean	optional	Leave tickets from this panel out of auto close, even when auto close is on for the server. Single panels only.
dropdown_placeholder	string\|null	optional	Dropdown placeholder text (max 150 chars). Multi panels only.

Structural settings (panel channel, ticket category, mention role, forms, support teams) cannot be changed through the API; use the dashboard for those. The response includes message_refreshed; if it is false (or you changed dropdown_placeholder on a multi panel), call Resend a Panel to update the Discord message.

Panels that use a component layout reject panel_title, panel_description, panel_content, panel_footer, panel_color, panel_image_url and panel_thumbnail_url with a 400 error. Edit their layout in the dashboard instead.

Example request

curl -X PATCH \
  -H "Authorization: Bearer <API_TOKEN>" \
  -H "Content-Type: application/json" \
  -d '{"panel_title":"Contact Support","panel_color":"#57F287","button_text":"Get Help","button_color":"success"}' \
  https://api.ticketsx.xyz/<guild_id>/api/panels/<panel_id>

Example response

{
  "message": "Panel updated",
  "message_refreshed": true,
  "panel": {
    "PanelId": 1,
    "Type": "single",
    "PanelName": "Support",
    "PanelMessage": {
      "PanelTitle": "Contact Support",
      "PanelColor": "#57F287",
      "ButtonText": "Get Help",
      "ButtonColor": "success"
    }
  }
}